Hiperdist Information Technology Trading LLC (digitally identified as Hiperdist UAE) fulfills its duties via its logistics arm Levant Distribution (hereinafter referred to individually as “Seller”). Seller returns are divided into two categories:
No Fault Returns and Faulty Returns.
Customers must return product(s) post confirmation received by Seller. Returns should be sent to:
Blue Shed AC03 & AC04
South Zone 1,
Jebel Ali Free Zone,
The receiving dock operates between 10:00 am and 6:00 pm Gulf Standard Time Sunday to Thursday (excluding public holidays)
All products must be returned in complete set with original packaging and must be received by Seller within 30 days after the confirmation from Hiperdist.
Seller recommends that product returned by post should be sent by registered or certified mail. The seller accepts no responsibility for loss or damage occurring in transit.
Customer must obtain a confirmation from the Seller for all returned product(s). If the details cannot be validated, or if the product does not match the details provided by the customer in terms of either quantity, Seller product code or product serial number, Seller may reject the returned product at the Seller RA dock and return it to the customer at the customer’s expense.
For all returned product(s), the customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.
No Fault Returns Procedure
The following provisions will apply in respect of the return of products by the customer to Seller in accordance with clause 9 of the customer terms:
- No Fault Products
A ‘no fault’ product is a product returned by the customer to Seller in circumstances where the return is not due to the fault of Seller or any fault with the Product.
- Product sold on a “No Returns Basis”
Seller is entitled to supply certain Products on a “No Returns Basis”. The expression ‘No Returns Basis’ means that Seller will not accept returns on No Fault Products. To the extent permitted by law, Seller reserves the right to apply the No Returns Basis policy to any promotional or sales product (s) as it deems necessary. Seller will use all reasonable endeavours to ensure such products are clearly advertised and promoted as being sold only on a No Returns Basis.
- Discontinued Products
Seller will, under instruction from its vendors, discontinue some products from time to time. Customers’ right to return these discontinued products may be restricted.
- No Fault Products
Customer must supply:
- Levant Distribution Invoice Number
- Levant Distribution Product Code
- Quantity of the product(s) that needs to be returned
- Serial Number for each product that needs to be returned
All products returned for credit must be in a pristine and unopened condition with all seals intact. All inward freight will be the responsibility of the customer. Seller will not cover the cost of freight on returned products and will not accept responsibility for any damage or loss suffered by the customer.